The best way to manage subtickets!

Join 1000+ organizations that use the power of Tasks and Subtickets every day. Watch this short video below and see why the number one paid app in the Zendesk Apps Marketplace gets so much love:

"We have many processes that take multiple steps and Tasks and Subtickets has taken the heavy lifting out of managing them"
— Craig Willis, Senior Director Customer Support, Host Analytics

"The Tasks and Subtickets app plays a pivotal role in ensuring all items and subtickets are efficiently completed, while maintaining a comprehensive audit trail."— Carly Adams, Enterprise Support, Aotea Security (NZ) Ltd

When you first start using the Tasks and Subtickets app, you'll notice how easy it is to create, reorder and complete tasks on the fly. And for lists of tasks that you find yourself using over and over again, you can save them for re-use and apply them to any ticket whenever you need. You can even have them added to tickets automatically!

But that is only the tip of the iceberg when it comes to what this powerful project management tool can help you achieve in Zendesk. Once you turn a task into a ticket, and that task's completion is now linked to the ticket status, your Zendesk just leveled up! But wait, there's more! Automate subticket creation and define how you want to update tickets when any task get completed, for workflow and audit trail purposes!

"Very nice and useful app, especially with use of triggers, it can do miracles!"— Viktor Hristovski, IT Support Analyst, Accolade, Inc.

Features

• Create, reorder and complete ad-hoc tasks on any ticket.

• Convert tasks to new tickets, or link existing tickets to tasks.

• Save task lists for re-use.

• Define subtickets to be created automatically in task lists.

• Create ticket templates for tickets you need more often.

• Automatically add task lists to tickets using Triggers.

• Tag the ticket, add comments and/or set ticket field values when tasks become completed.

"Makes Zendesk perfect and feature-complete. Easily one of my favorite tools in our IT stack."
— Steve May, Director of IT, Clean

Bundle pricing

When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite.

We take data privacy very seriously, please see our privacy policy.

About us

Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are:

• Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams
• Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)
• Calendar - link calendar events with Zendesk tickets to make your planning process simpler
• Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.
• Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.