Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

Discover the XCALLY - Zendesk CTI integration!

Key benefits provides your customer care agents a Unified Agent Desktop experience, together with:

• Push CTI technology for automatic Ticket creation each time an Agent receives a call
• Trigger configuration to select which Asterisk XCALLY Queues are involved in the automatic Ticket pop-ups and which Events engage it, before answering, after answering or after a call hangup
• It works either with EVERY KIND OF SIP PHONE registered on the Asterisk XCALLY PBX, or the XCALLY phone bar, or the WebRTC client
• Great VoIP quality
• Great flexibility; use your own SIP trunk with your local providers or on the cloud according to your needs
• Totally Asterisk RealTime technology based
• Call Recordings option available on the XCALLY and Zendesk web interface
• IVR enabled: xCally Square drag and drop IVR totally integrated with Zendesk
• Simple and fast XCALLY installer
• Poweful XCALLY - Zendesk custom field mapping
• Many other nice benefits