Take control of your Zendesk storage costs and improve data management with Route 101's Ticket Attachment Storage Solution.

With Ticket Attachment Storage Solution by Route 101, you can automatically migrate Zendesk ticket attachments to an S3 bucket on your own infrastructure. This app helps streamline your Zendesk operations, giving you more control over your data storage, improving compliance with data retention, and significantly reducing storage costs.

Key Features:

• Automatic Attachment Migration: Automatically move ticket attachments from Zendesk to your S3 bucket, reducing your Zendesk storage usage.

• Cost Efficiency: Reduce your Zendesk storage costs by storing attachments externally on your infrastructure.

• Customisable Data Management: Full control over where and how your ticket attachments are stored, in compliance with your organization's data governance policies. Need to store certain sensitive ticket data for longer? We can help keep that seperated in your bucket so that you can configure different retention policies.

• Secure and Compliant: Ensure secure data transfer and storage in your own environment, keeping your sensitive information under your control.

• Easily Retrievable: Naming conventions to suit you, sorted by year, month, ticket group, custom fields and named with ticket id - attachment id? All part of your configuration options.

Seamless Integration

Connecting directly to an S3 bucket on your AWS environment (or other infrastructure such as Azure or SFTP), the app continuously monitors and migrates attachments according to your specifications (over x months old, on ticket close, on public comment, etc), keeping your Zendesk instance optimised without manual intervention. The service is highly customisable and is flexible in how often and the criteria for redaction and storage, the data structure and we can even consult on subsequent processes to continually clean up your bucket as well.

Get Started

1.. Complete our initial contact form

1. Our specialists will work with you to personalise the configuration of the service to best meet your needs and requirements.

2. Begin managing your Zendesk storage more efficiently!