dtms is a Zendesk Premier Solution Provider that accompanies, advises, and supports you with his inhouse development team in the preparation and the rollout, as well as in the ongoing operation of your multi-channel solution.

With Dialog Control, dtms provides a powerful and fully integrated ACD. This way, telephone contacts are optimally and centrally documented in Zendesk Support. The Dialog Control CTI Client is part of the Zendesk interface. Dialog Control is 100% developed in-house.

Known as the second largest value-added service network operator in Germany, dtms provides value-added solutions for communication-intensive companies in all industries.

We providing big brands with access and billing solutions national Geographical numbers (a.k.a. DIDs, GEO, Domestic, or DID numbers), domestic Premium Rate and Service numbers (a.k.a. Service, PRS, Premium Rate, VAS, or Shared Cost Numbers), and domestic Freephone numbers (a.k.a. Toll Free, Freecall, ITFS, International Freephone numbers) in more than 100 countries.