NPS and Survey app for Zendesk

NPS and Survey app for Zendesk will help you to take the most out of your interaction with customers! That’s because you can easily collect more precise CSAT results than Zendesks’ “Good I’m satisfied” or “Bad I’m not satisfied”.

Use NPS and Survey for Zendesk to compose the following types of Zendesk customer satisfaction surveys:

5 star forms

Understand your customers' loyalty.

Rating forms

Provide your customer with a rating between 9 and 10 to help them evaluate your product and service more accurately.

Yes/No CSAT surveys

Surveys with multiple-choice answers can be created.

Text forms

Give your customers the opportunity to answer your questions in full.

Once a customer responds to a satisfaction survey, the agent can check the result on their side in a Zendesk ticket. Another way is to check the statistics page with filters and charts to make a statistical correspondence between product, service, and client responses.

Main features of NPS and Survey for Zendesk

• Create 4 different types of surveys

• Drill down into the response details in reports page

• Data recorded on the ticket allows you to build additional NPS reports in Zendesk Explore

• Translate your Zendesk survey content into several languages

• Grant access to regulate who can use NPS features

• Simply replace the survey placeholder in your trigger or automation to set up the app

• Branding is available

If you have any doubts, deny them and try NPS for Zendesk to know what your customers think about your business. Contact us if you have any questions, or simply install the app.