NPS and Survey app for Zendesk will help you to take the most out of your interaction with customers! That’s because you can easily collect more precise CSAT results than Zendesks’ “Good I’m satisfied” or “Bad I’m not satisfied”.
Use NPS and Survey for Zendesk to compose the following types of Zendesk customer satisfaction surveys:
Understand your customers' loyalty.
Provide your customer with a rating between 9 and 10 to help them evaluate your product and service more accurately.
Surveys with multiple-choice answers can be created.
Give your customers the opportunity to answer your questions in full.
Once a customer responds to a satisfaction survey, the agent can check the result on their side in a Zendesk ticket. Another way is to check the statistics page with filters and charts to make a statistical correspondence between product, service, and client responses.
Create 4 different types of surveys
Drill down into the response details in reports page
Data recorded on the ticket allows you to build additional NPS reports in Zendesk Explore
Translate your Zendesk survey content into several languages
Grant access to regulate who can use NPS features
Simply replace the survey placeholder in your trigger or automation to set up the app
Branding is available