Important: The application uses the OpenAI ChatGPT API or Azure OpenAI API. You need an API key from OpenAI or Azure OpenAI.

Introducing the AI Agent Assist application, merging Zendesk's support platform with ChatGPT's advanced technology to elevate your customer support.

ChatGPT handles routine tasks, including:

• Answering factual questions: Provides information on facts and publicly available content.
• Language assistance: Offers suggestions for text composition, and corrects grammar and spelling.
• Translation: Translates text between languages.
• Content generation: Helps create articles, scripts, and more.
• Text summarization: Summarizes long texts concisely.
• Broad context questions: Answers questions based on general knowledge.
• Custom prompts: Create custom prompts for consistent, brand-aligned responses with predefined options for reliable answers.

New features

• Summary, Solution, Feels, Intention, and Language: Get insights and information with one click.
• Customize Speed Dial: Add shortcuts for recurring tasks with placeholders for ticket data.
• Customize ChatGPT Prompts: Use predefined prompts for consistent, brand-aligned responses.
• Fine-tuned models: Allows the use of previously fine-tuned models.
• Azure OpenAI: Allows the use of private models available on Azure.

AI Agent Assist vs AI Agent Assist Pro

• Pro version: Unlimited Speed Dials and Prompts; access to fine-tuned models; priority for suggesting app improvements.

Support

For questions and suggestions, email support@2app.pro.

Terms of Use, Documentation, and Release Notes

Visit our APP page: https://2app.pro/service/ai-agent-assistent-pro-chatgpt-on-zendesk/