Grazitti Interactive is a global provider of SaaS products and digital services that use the cloud, mobile, and social media technologies to change the way you do business. Since 2008, Grazitti's marketing automation and cloud innovation services, as well as its enterprise search platform, have helped many businesses grow and succeed. With our presence in the U.S., Canada, India, Australia, and Singapore, we are proud to say that we have worked for Fortune 100 companies, non-profits, government agencies, and mid-to small-sized businesses.

Sinergify is a native connector that enables a free flow of information and silo-free interactions amongst various teams using the Zendesk and Jira ecosystems.

Click on release notes of Version 2.0Below are some of the Major Use Cases that can be achieved with Sinergify.

1. Create Jira Issues directly from Zendesk.

2. View Details of Jira Issues directly from Zendesk.

3. Search & link existing Jira Issues directly from Zendesk.

4. Bi-Directional Data Syncing between the two platforms.

5. Sync Comments & Attachments between Zendesk & Jira.

6. Multiple zendesk Instance Linking.

7. Instance-Specific Ticket Viewing.

8. Project-Specific Jira Field Mapping.

9. Picklist Option Mapping.

Team-wise benefits of Sinergify:

Support: Improved service experience with effective ticket managementProduct: Customer-centric product road mapping using customer feedbackEngineering: Aligned goals with the product team with a closed feedback loop