Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

• NUACOM assigns live calls to a new or existing ticket.

• Call logs are saved directly to the contact's or ticket's page for future reference.

• Notes can be added to a call activity as a practical way to save the outcome of the conversation.

• Have call recording and call details organized per ticket and contact, facilitating support teams to manage enquiries.

• Our Click-to-call feature empowers agents to make calls with less effort, eliminating misdialing.

• With our All-in-One VoIP Phone System, you improve customer service and centralize your communication channels, thanks to all our 40+ VoIP features.