Eclincher

About eClincher

eClincher is a powerful and intuitive social media management platform used by businesses, brands, and agencies to streamline their digital presence and manage social media channels with ease. We offer advanced publishing (with automated queues and RSS feeds), engagement through a unified social inbox, brand monitoring, suggested content, analytics dashboards, and robust team collaboration tools. eClincher is the go-to solution for marketing, sales, and support teams looking for seamless communication and a unified customer experience across multiple accounts, including Facebook, Instagram, X (formerly Twitter), LinkedIn, Google My Business, Pinterest, YouTube, and more.

App Functionality

The eClincher integration for Zendesk empowers your team to bridge the gap between social media engagement and customer support. By bringing these two worlds together, you can ensure no customer inquiry goes unanswered. Key integration capabilities include:

• Create Zendesk Tickets: Easily convert social conversations into tickets, categorized by question, incident, problem, or task.
  
• Select Ticket Priority: Assign priority levels (Low, Normal, High, or Urgent) to ensure critical issues are addressed first.
  
• Synchronized Communication: Receive Zendesk updates and comments directly within your eClincher inbox to maintain a single source of truth.
  
• Unified Workflow: Manage social support requests without switching between multiple platforms, improving response times and agent efficiency.
  

Data Disclosure

As required by the Zendesk Developer Terms, we provide the following disclosure regarding the data accessed, used, and stored by this integration:

• Authentication: We use Global OAuth to securely authorize and authenticate API requests between eClincher and Zendesk.
  
• Data Access: This integration accesses social media content (messages and comments) specifically to create and update support tickets within your Zendesk instance.
  
• Storage: We store basic metadata and ticket IDs to maintain the link between social interactions and support records.
  
• Privacy: All data is transmitted via encrypted HTTPS. eClincher does not sell or share your data with third parties. For more information, please visit our full Privacy Policy at https://eclincher.com/privacy-policy/.