This App requires Sunshine Conversations API access (included in Zendesk Suite Professional+). See About Sunshine Conversations.

80% of tickets don’t need a human

Most e-commerce tickets repeat. Website-scraping bots guess; your SOPs, policies, sizing logic, and vendor workflows are far more detailed. Customers need real actions, not generic answers.

Who is this for?

Brands selling premium or custom products that need on-brand, workflow-aware support—not an FAQ bot.

Why generic bots fail

They can’t follow policy, act on orders, check inventory, manage exchanges, or pull data across systems. “Easy setup” turns into constant supervision.

Meet the Shopify AI Agent

Trained like a human rep on your policies and ticket history, fully integrated with Shopify and your stack. It updates orders, checks fulfillment, recommends products, contacts vendors, and resolves 80%+ of tickets automatically.

Your options

• Keep hiring: Higher cost, slower SLAs.
• Build in-house: Complex APIs, long timelines.
• Use our AI Agent: Real data, instant answers on any channel, infinite scale.

Demo:

Trusted by ecommerce teams

Built by Adelante CX (Premier Zendesk Partner), powering leading support orgs.

After go-live

• Instant answers to WISMO, sizing, recommendations.
• Automated logging with correct Zendesk fields.
• Deep integrations with Shopify, carriers, Klaviyo.
• Personalized replies with exact order/shipping data.
• 24/7 coverage across all channels.
• Beyond WISMO: exchanges, refunds, stock checks, vendor outreach.

Key capabilities

• Trained like a human on your SOPs and tone.
• Brand-aligned responses.
• Shopify-native (Orders, Inventory, Customers, actions).
• Multi-system (billing, shipping, warehousing, partners).
• Omnichannel (email, chat, SMS, WhatsApp, Messenger).
• Multilingual.
• Smart handoffs when needed.
• Product-aware recommendations.

Security

Enterprise-grade design from day one.

Start or book a demo: https://www.getadelante.com/quiz