Embrace.ai helps you get even more from your existing Zendesk investment. Experience our app both inside and outside of your Zendesk environment.

Leverage generative AI to both deflect and answer customer inquiries:

• Use generative AI to streamline ticket responses.

• Deliver access to Embrace anywhere - within Zendesk, via Slack and Teams, on your website, within your product, and more. Leverage our integrations, pre-built user interfaces, and API.

• Unlock your knowledgebase for true self-service using conversational AI.

• Build your own AI agents to perform the way you like, using your brand tone & voice and other instructions.

Build on-the-fly knowledgebases:

• Draw from your knowledge content wherever it lives.

• Pre-built integrations to Zendesk Knowledgebase/Guide, Confluence, Notion, Google docs, and more.

• Build multiple knowledge collections for different purposes.

• Bring in digital assets of almost any form with confidence around privacy and security.

Build new knowledge content:

• Turn ticket exchanges into knowledgebase articles.

• Capture voice content from subject matter experts to build new written content.

Gain automated insights into common customer issues and their sentiments:

• Understand the topics most commonly asked about.

• Leverage automated customer sentiment scoring.

Visit https://embrace.ai/ to learn more.