WhatsApp by Spoki
Send & Receive WhatsApp messages in Zendesk Support.
About this app
WhatsApp by Spoki for Zendesk Support
Elevate your customer support experience with WhatsApp by Spoki, seamlessly integrated into Zendesk. This powerful app allows your support team to send and receive WhatsApp messages directly within Zendesk tickets, ensuring fast, personalized, and efficient problem resolution.
What This App Does
Handle all WhatsApp conversations directly from Zendesk tickets
Allow multiple agents to reply to WhatsApp messages for seamless team collaboration
Start new WhatsApp conversations from within Zendesk
Send pre-approved WhatsApp templates for consistent and compliant communication
Respond quickly to customer inquiries within the 24-hour WhatsApp messaging window
Share images, videos, and other documents via WhatsApp
Stay updated with instant alerts for incoming WhatsApp messages
Why Choose Spoki?
- Enhance Customer Satisfaction: Deliver prompt, personalized support using a channel your customers already trust.
- Streamline Operations: Manage all communication in one place, improving agent efficiency.
- Secure and Compliant: Benefit from WhatsApp's enterprise-level security and Spoki's robust platform.
- Easy to Use: No steep learning curve—get your team up and running quickly.
Data Privacy & Security
Your data security is our priority. WhatsApp messages and customer information are processed through Spoki's secure infrastructure in compliance with GDPR regulations.
Customer phone numbers and messages are transmitted securely via WhatsApp Business API
Data is encrypted in transit and at rest
No customer data is shared with third parties without consent
Access to data is restricted to authorized personnel only
For complete details on how we handle, store, and protect your data, please review our Privacy Policy.
App 詳情
如何安裝
Installation Instructions
Follow these steps to set up WhatsApp by Spoki in your Zendesk Support account:
Sign Up for Spoki
- Visit Spoki and create your account.
Configure Your WhatsApp Business Account
Set up your WhatsApp Business API and link it to your Spoki account.
Follow the setup instructions provided in the Spoki dashboard.
Install the App from Zendesk
Go to your Zendesk Admin Center.
- Navigate to the Marketplace and search for WhatsApp by Spoki.
- Click Install and follow the on-screen prompts.
Provide Access Tokens
During installation, you’ll be prompted to enter the following credentials:
Spoki Access Token: - In your Spoki account, navigate to Integrations > Zendesk. - Spoki will generate a Secret Key for your Zendesk integration. - Use this Secret Key as your Spoki Access Token when prompted during the app installation in Zendesk.
Zendesk Access Token: - In your Zendesk Admin Center, go to API settings. - Generate a Zendesk Access Token if you don’t already have one. - Enter this Zendesk Access Token when prompted during the installation.
Connect Spoki to Zendesk
- Enter the Spoki Access Token and Zendesk Access Token in the app settings in Zendesk to authenticate and complete the setup.
Start Messaging
Open any Zendesk ticket and start sending WhatsApp messages to your customers.
For more detailed instructions, visit our installation guide.
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