About this app
About neteleven
neteleven is a certified zendesk and commercetools partner. Our team offers a wide range of expertise in the customer service sector combined with in-depth product knowledge, so that you can offer your customers a differentiated experience. From analysis and consulting to implementation – we ensure that your customers feel optimally looked after.
What this integration does well
This app seamlessly integrates your commercetools store with Zendesk, providing support agents with a comprehensive view of customer orders directly within the ticket sidebar. Key benefits include:
- Real-time Order Visibility: Access up-to-date order details, including status, shipping information, and billing data, without leaving Zendesk.
- Increased Efficiency: Eliminate the need for agents to switch between multiple tabs or systems, significantly reducing response times.
- Enhanced Accuracy: Direct access to commercetools data ensures agents have the most reliable information to resolve customer inquiries.
- Improved Customer Experience: Faster, more informed responses lead to higher customer satisfaction and loyalty.
Data Disclosures & Privacy
Your data security and privacy are our top priorities. This integration acts as a bridge between Zendesk and commercetools, ensuring that sensitive customer information is handled securely.
- Data Handling: The app retrieves order and customer data from commercetools via secure API calls. No customer data is stored permanently within the app itself beyond the current session required for display.
- Security: The commercetools API Key is saved using Zendesk Secure Settings and obfuscated by the Zendesk Proxy Server
App 詳情
如何安裝
Step-by-Step Guide to Installing commercetools by neteleven
Step 1: Get Your Commercetools API Credentials
Go to the Commercetools Merchant Center:
- Open Merchant Center and log in if required.
Find your credentials:
Under Settings > Developer settings, create an API client if you don't have one yet.
Copy your credentials:
- Copy the
client_Idandsecretfor later use.
Step 2: Collect Your Commercetools Project Information
Project Key:
- In Merchant Center, go to Settings > Project settings.
- Locate and copy your Project key (this will be used as
projectKey).
API / Auth URLs (Region / Cloud Selection):
Determine which Commercetools region your project is running in (e.g. Europe, US, Australia).
Based on your region, note the matching Auth URL and API URL:
Europe (GCP)
- Auth URL:
https://auth.europe-west1.gcp.commercetools.com - API URL:
https://api.europe-west1.gcp.commercetools.com
Europe (AWS)
- Auth URL:
https://auth.eu-central-1.aws.commercetools.com - API URL:
https://api.eu-central-1.aws.commercetools.com
US (GCP)
- Auth URL:
https://auth.us-central1.gcp.commercetools.com - API URL:
https://api.us-central1.gcp.commercetools.com
US (AWS)
- Auth URL:
https://auth.us-east-2.aws.commercetools.com - API URL:
https://api.us-east-2.aws.commercetools.com
Australia (GCP)
- Auth URL:
https://auth.australia-southeast1.gcp.commercetools.com - API URL:
https://api.australia-southeast1.gcp.commercetools.com
Step 3: Install commercetools by neteleven
Install the app:
Start the installation from the Zendesk Marketplace and follow the on-screen instructions.
Enter your configuration values when prompted:
- clientId: Paste your Commercetools
client_Id. - clientSecret: Paste your Commercetools
secret. - authUrl: Paste the Auth URL that matches your Commercetools region (see Step 2).
- apiUrl: Paste the API URL that matches your Commercetools region (see Step 2).
- projectKey: Paste your Commercetools Project key.
Step 4: Finish and Test the Integration
Complete the installation wizard.
Open a ticket that contains a customer email address which exists in your Commercetools orders.
The sidebar app should display the customer's latest orders.
- If you see an authentication error, verify
clientId,clientSecret,authUrl,apiUrl, andprojectKeyand try again.
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