ParcelPanel and Zendesk integration helps eCommerce brands to shorten time of answering questions related to "Where is my order?"

After a smooth installation, your support team can check order status right from your Zendesk Ticketing System, so they can easily handle customer's questions without clicking elsewhere for shipping details, a much more efficient and better post-puchase service.

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ParcelPanel app for Zendesk will display the associated shipments of the customer at the ticket view, including the following tracking information.

• Order number

• Order date

• Tracking number

• Courier

• Shipment status

• Transit time

• Tracking detailed info