Geckoboard makes it easy to share live Zendesk metrics with your team (and beyond), so everyone can see at a glance how things are going throughout the day across different channels, react to problems faster and celebrate their wins.
With Geckoboard it's easy to monitor the metrics that matter; connect your Zendesk account, and in seconds you'll be visualizing live metrics like CSAT, number of new, unassigned and closed tickets, SLAs achieved and breached and average first reply time like a pro - no training or tutorials required.
Once you've tailored your dashboard to focus on the things your team cares about, sharing it is easy:
With their heads down answering tickets and focusing on customers, it's tough for agents to see how things are going and make decisions about where they should spend their time. Geckoboard gives your team access to real-time metrics at a glance, so you and your agents can balance workload effortlessly throughout the day.
Bring live metrics together from Zendesk Support, Talk, Chat and Sell, and over 90 other tools for a full omnichannel view of what's happening across Support!
Issues can often go unnoticed, but by surfacing real time metrics with Geckoboard, you and your team can see exactly how busy things are at any given time, spotting bottlenecks and addressing problems before they get out of hand.
Highlighting your star agents on your dashboard is a great way to energize the team! With a bit of friendly competition, the whole team is inspired to raise the bar and lets them celebrate their successes.
Customer support teams often have their hard work overlooked, and deserve more recognition than they get. Sharing your dashboards or displaying them on a large screen in your workplace is a great way to shine a light on the whole team's contribution to the business.
Spotted an interesting change in one of your numbers? You can now unpack your metrics and dig into the details, without having to leave Geckoboard. Easily get to the bottom of what’s going on with a quick breakdown that helps you see your numbers from a different angles, and effortlessly find which tickets are contributing to certain metrics.
"We always optimize where we can. Geckoboard helps us work better, faster and happier without having to add people to the team." - Cory Archer, Director of Support, Databank
"Having a top-down view gives individuals the ability to easily switch focus to where it’s needed most." - Joey Wheeler, Director of Client Services, Autoloop
"Agents love it because they can see everything they need in one place. The rest of the company love it too because they simply didn't know what was going on in the Customer Care team before we shared our dashboards. It opens people's eyes to see that the team works so hard and gives visibility to the work they do throughout the organisation." - Logan Grooms, Director of Customer Care, Maisonettep
"Geckoboard’s Zendesk integration is unmatched." - Jodi Miller, Director of Customer Service, PayByPhone
Visit Geckoboard.com to get started!