Description

RemotePC HelpDesk offers the best performing remote support solution with near-real-time screen replication. Now you can combine the power of Zendesk ticketing flow with HelpDesk to deliver quick and reliable support to customers.

Create a remote support session directly from within Zendesk tickets. Share the session link with your customers and collaborate with them. View or access the customer screen remotely to help them with their queries.

HelpDesk key features at a glance:

• On-demand attended remote support for your customers.

• View or connect to their PC or Mac via the web over a secure session.

• Use remote access features like file transfer, multi-monitor support, remote sound and whiteboard.

• All support sessions initiated use TLS v 1.2 / AES - 256 bit encryption.