The Zendesk / Magento 2 integration works on all currently supported versions of Adobe Commerce and Open Source including the latest version of 2.4.

The Zendesk Magento 2 Connector for Support unites your business and customer data by displaying relevant Magento information to your agents while they serve customers---all without leaving Zendesk. 

Improve customer satisfaction with better conversations

• Arm your support teams with access to relevant customer data from Magento, such as billing, shipping, and order details, all without leaving the agent workspace

• Embed live chat on any Magento-powered site so your customers can get in touch with your support team wherever they are

• Easily navigate to additional data in Magento by clicking on the order ID

Resolve tickets faster with a unified view of your customers

• Manage all your customer interactions within Zendesk, connecting all your Magento storefronts, so agents can spend their time focusing on the customer.

• With Sunshine Profiles and Events, surface Magento profile details in the agent workspace, and stream Magento events like checkout activity within the User Events timeline.

• Sunshine Profiles and Events for Magento currently only supports a single Magento storefront and is in an Early Access Program (EAP).

Availability and Supported Versions

The Magento 2 Connector for Support is available at no cost to all customers on the Zendesk Suite plans, or on our legacy Support Teams and above plans. Access to Zendesk Sunshine requires either the Zendesk Suite or legacy Support Enterprise plan. This integration is supported on Magento Open Source or Commerce 2.3.x - 2.4.x.

Prerequisites

• Magento Open Source 2.3-2.4

• Magento Commerce 2.3-2.4

• Zendesk Suite plan (or legacy Support Teams plan and above)