Monet Workforce Management

A Cloud-based Workforce Management (WFM) Solution for Contact Centers using Zendesk

Preview image of app

A cloud-based Workforce Management solution for Zendesk

Monet Software is a global provider of a cloud-based Workforce Management solution that enables contact centers and help desks to elevate customer experience, improve agent productivity, identify performance gaps, and empower their workforce to deliver an outstanding and efficient customer service.

Monet Workforce Management (WFM) features a seamless integration with Zendesk enabling businesses to optimize contact center resources and provide a unified omnichannel customer service.

Monet WFM includes the following modules:

  • Omnichannel data collection from Zendesk and from various ACD/Contact Center Infrastructure providers
  • Forecasting
  • Long-Term Forecasting
  • Scheduling
  • Agent communication
  • Intra-day management
  • Real-time agent adherence
  • Agent Performance Analytics

Business Benefits:

  • Improves forecasting
  • Improves Agent Adherence and Utilization
  • Optimizes omnichannel support
  • Provides accurate reporting
  • Increases services levels
  • Reduces operational costs

The Monet Software Advantage:

  • True cloud Solution that runs on AWS
  • Quick adoption & affordable implementation
  • Sophisticated solution, yet easy to use
  • Excellent Customer Service
  • Seamless integrations to Zendesk and various ACDs/Contact Center Telephony Infrastructure providers

App 詳情

相容於
Support
價格 (美元)
Free to install
See pricing details

使用評價

已安裝此 app?

我們非常重視意見反饋。 成為第一位撰寫評論的人。

將您的 App 發佈至 Marketplace

了解如何讓您的 App 在數位市集上架