Meet customers where they are and create a seamless support experience with conversation history across channels from voice to messaging.
Provide a single view for context and intelligence, ensuring agents always have the right information at the right time.
Setup is simple with out-of-the-box tools and customizable settings. Help your team easily prioritize their most pressing tasks with zero friction.
Proactive AI for faster support. Summarize tickets, detect intent and sentiment, suggested replies, surface similar cases, and translate instantly.
Designed by service teams, for service teams
Omnichannel support
Give your team the power to connect with customers across any channel: social, web and mobile messaging, email, voice, and more.
Contextual workspaces
Easily access specific customer information to provide the best solution for every ticket.
Optimize with split view
Manage multiple conversations and workflows in one view, reducing tab switching, speeding responses, and helping agents stay organized and meet SLAs.
Real-time reporting
Use real-time insights to help your team transition from reactive support to proactive customer engagement.
Frequently asked questions
The demo lets you see Zendesk in action with guided use cases, no setup needed. The free trial gives you access to try Zendesk with your own data, teams, and workflows.
It’s self-guided, so you can explore at your own pace and see how Zendesk centralizes your support, makes workflows intuitive, and helps your team work more efficiently. You can start here.
You will gain full access to Zendesk’s suite to customize your workspace, onboard teammates, integrate tools, and monitor resolution and performance metrics seamlessly.
Improve productivity with Zendesk's agent workspace tools
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