2019 Customer Experience Trends: Europe, Middle East, & Africa
Your customers are comparing you to the best customer experience they’ve ever had—every time. It’s a powerful truth with far-reaching consequences for your business, no matter what industry you’re in or the size of your business.
With the Zendesk Benchmark, our data index of 45,000 companies using Zendesk, we explored how top companies tackle customer support to identify what separates leaders from everyone else.
In this webinar we discuss:
● Customer support trends based on data from 45,000 companies worldwide 2019 survey groups
● Performance data so you can benchmark your team against your peers
● Actionable steps to deliver what the customer expects
● How to start engaging proactively with customers
Get the most out of your omnichannel support strategy
Providing seamless support across multiple channels has become a top differentiator for…
Customer Service Trends – Faster, Cheaper, and More Human – Asia Pacific
Customers want service that is both fast and human. Those two ideas…