What’s New at Zendesk: March 2019 – Europe

Available On-Demand

關於

Last quarter we were busy launching 3 brand new products: Zendesk Sell, Explore, and Sunshine. Now we are kicking off 2019 with big and new improvements to Zendesk’s entire suite of products: Support, Chat, Talk, Guide, Explore, Sell, and Sunshine.

This quarter’s set of new features and enhancements are designed to improve your agents’ efficiency and productivity and keep a closer eye on team performance. Tune in for a 45-minute webinar to learn more about what’s new in your Zendesk.

Some of the topics we’ll discuss include:

● Conditional Ticket Fields, Contextual Workspaces, Slack + Side Conversations to reduce agent effort and increase overall productivity
● How to keep your knowledge base healthy and up-to-date with Article Events in Zendesk Guide
● Enhanced Support dashboard to help analyze metrics that matter with additional attributes, filters, and tabs as well as sharing and collaboration improvements
● Web Widget integrated Chat experience where agents can now fluidly navigate between Chat and Help Center straight in the Web Widget

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Speakers

Josh Bean

Josh Bean is the Director of Marketing for Zendesk Sell, helping sales and service teams collaborate for a better customer experience.

Martin Doettling

Martin Doettling 是 Zendesk 分析的副總裁兼總經理,為各家公司提供衡量並改進整體客戶體驗所需的工具。

Polomi Batra

Polomi Batra is a Product Marketing Manager for Zendesk Chat. Her team builds products to connect with customers in a fast and responsive way.

Hannah Bastian

Hannah Bastian is a Product Marketing Manager for Zendesk Support. Her team builds products to enable more efficient and personal customer support.