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運用 Zendesk 使您的客戶支援更上一層樓

運用 Zendesk 使您的客戶支援更上一層樓

隨著業務的增長,您的客戶群也在擴大。
為您的支援團隊提供擴大運營所需的工具,保持客戶的滿意度。

Zendesk Support Professional 計劃

Zendesk Support Professional 計劃為您的公司提供進階工具,幫助您管理支援工作流程、更清晰地瞭解客戶互動,以及做出資料驅動型決策。

Prioritize and elevate support

Understand the lifecycle of every customer interaction to maximize team efficiency and positively impact your bottom line. Use features like the Time Tracking App to capture the time agents spend on tickets, Service Level Agreements to monitor service targets and meet goals, and Customer Satisfaction Surveys to offer your customers the ability to rate the support they received and follow up to learn more.

運用 Zendesk 使您的客戶支援更上一層樓

Scale and customize

Set expectations and speak your customers’ language to build better relationships and deliver on consistent support. Access features like Business Hours to let your customers know your support availability and Dynamic Content for multi-language placeholders that dynamically inserts ticket content based on an end-user’s language preferences.

Analyze and report

Track the metrics that are right for your business to measure efficiency, agent performance and customer experience with advanced analytics powered by Zendesk Explore. Use pre-built, best practices dashboards to track common customer service metrics, filter data by team, date or custom fields, and export reports via PDF, Excel or image. Custom charts and dashboards available as an add-on in Explore Professional.

Streamline collaboration

運用像「協作」附加元件*這樣的工具,使內部與外部團隊保持一致,這些工具包括低權限代理以及協作快捷對話。

運用協作快捷對話,代理可輕鬆與其他內部及外部團隊分享資訊、請求回覆,或開始工作流程。*供 Professional 計劃的客戶作為附加元件使用。

各品牌信賴 Zendesk 為其支援擴容

"Upgrading to the Support Professional plan has allowed us to put our customer service team on the front of driving improvement across the business using improved data capture and a better understanding of what changes affect CSAT."

Tom Kirby

客戶服務主管

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