主頁
Support
功能
Problem Tracking Software

Simple problem tracking software

Successfully organize, analyze, respond and manage numerous types of support tickets. Problem tracking software that requires less caffeine and less hair dye because it ticket management—in a beautifully simple way.

獨家資訊

Whether it's support, issues, a bug, or one-off problems, the goal with problem or issue tracking system is to ultimately create better customer relationships. When support tickets are centralized, they can be accurately prioritized into an actionable list. Meaning your customer service teams leave no customer behind.

And don't forget, our users typically aren’t shy about letting an issue be known, and they’ll do so, however, they see fit – be it through email, a phone call, a chat window, or all over social media. A solution that accommodates multi-channel issue tracking—simplifies the process of compiling customer issues.

正確的選擇

Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. A Zendesk ticket can be one of four types: a Question, a Problem, an Incident, and a Task. Zendesk is unique in that Problems and Incidents are related but separate; specifically, a Problem can have many Incidents attached to it.

A timely solution

Don't flood your help desk
  • Create problem tickets that involve typically involve several smaller symptoms impacting multiple customers
  • Instead of handling each ticket separately, link the tickets to one problem ticket, and then solve the problem ticket to solve all the incident tickets
  • Track and manage your Problem and Incident tickets, create the view, report, and trigger notifications to support agents of the problem ticket
  • When you solve the problem ticket, the status of all the incident tickets is automatically set to solved

後續步驟

Don't miss the boat. Set agents up for success with effective tools for collaboration, information gathering, and automation.

每次與客戶的互動都很重要

瞭解最適合您的 Zendesk 計劃。

加入我們的線上產品示範

我們會一步步指導您熟悉系列產品,並回答您關於 Zendesk 的所有疑問。

安排示範