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Mobile IT Support

Mobile IT support

Customer service support – no strings attached

Great customer support is tied to the customer—not a computer desk or a fancy headset or the day, or even a particular problem. Zendesk Support’s native mobile apps are built for team leaders, IT, agents, and those rolling stones who don’t take “help desk” literally. Agents can catch up with tickets, clean up their queue, and free up their workflow (and mind).

With mobile

Support from your iPhone and Android:
  • 即時建立新工單,用巨集快速更新
  • 向代理傳送通知提醒,告知關於分配給他們的工單的最新情況
  • 用搜尋和電郵中的深度連結可立即移至正確的工單
  • 透過視圖對佇列進行篩選,撥動可輕鬆移到下一張工單

On tablets

Support from your iPad:
  • 可完整存取的報告和分析功能讓您相對關鍵績效指標保持遙遙領先
  • 撥動即可快速優先分配或回覆工單
  • 使用代理儀表板來獲得個人或團隊佇列的概述

Wherever they roam

Research shows that people don’t want to go out of their way for support. That’s why it’s important that companies stay close by—even when their customers are blazing new trails. Mobile communication means different things to different people. Zendesk’s support channels let everyone— from teenagers to grandmothers—get support on the channels they prefer.

The right fit

Provide support the way they want it:
  • In app – Embed help right in your app with the Zendesk software development kit
  • Mobile web – Designed for powerful support in the mobile browser
  • SMS – Text your customers an emoji or two using our native SMS channel
  • Phone – The tried-and-true mainstay of mobile support. Just call
  • Facebook Messenger – Connect with your customers where they connect with everyone else

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