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ITSM Ticketing Tools

ITSM ticketing tools

Bring it all together with ITSM ticketing tools
Ready for a help desk that takes a comprehensive ITSM approach? How about a service desk that automates the entirety of the organizations activities, policies, structures, and processes? We have turned the corner on easy-to-use ITSM, asset, incident, and problem management ticketing tools.

Zendesk Support help desk is beautifully simple. It automates tracking, prioritizing, solving customer support tickets. Support has been built (and rebuilt and rebuilt) with the CMDB concept at its core. We make it simple to combine critical assets such as information systems, on-premise information, third party business apps, self-service, and workflows into a single interface.

為每個人帶來好心情

Agents are happy when they're at their best and they’re at their best when they have effective tools for collaboration, information, and automation. Support streamlines service desk operations with time-saving tools that help you get straight to what matters most – better customer service and more meaningful conversations.

Help desk harmony

業務規則

由工單變更或以時間為基礎的條件觸發流程。從我們內建的最佳實務開始,並自訂以適合任意工作流程,從最簡單的到最複雜的。

巨集

Create and share macros in order to quickly respond with a standard response and set of actions to common service requests.

視圖

可自訂的視圖使代理可以根據工單狀態、受託人、小組或其他條件檢視佇列。

工單表單

動態請求表單使代理能快速獲得正確的背景資訊,使他們能準備好提供個人化的客戶支援。

排程

運用排程的營業時間、時間記錄和精確到分鐘的 SLA 來協調團隊的工作,以確保您不會錯失目標。

協作

代理可使用工單的內部備註傳送副本給同事,並共用資訊。在線編輯功能可即時顯示有誰正在檢視工單,以及其所做的變更。

Complete the circle. Connect your service management, IT service management, incident management, knowledge management, asset management, and change management via an ITSM leader.