ITSM ticketing tools
Zendesk Support help desk is beautifully simple. It automates tracking, prioritizing, solving customer support tickets. Support has been built (and rebuilt and rebuilt) with the CMDB concept at its core. We make it simple to combine critical assets such as information systems, on-premise information, third party business apps, self-service, and workflows into a single interface.
Agents are happy when they're at their best and they’re at their best when they have effective tools for collaboration, information, and automation. Support streamlines service desk operations with time-saving tools that help you get straight to what matters most – better customer service and more meaningful conversations.
Help desk harmony
Create and share macros in order to quickly respond with a standard response and set of actions to common service requests.
運用排程的營業時間、時間記錄和精確到分鐘的 SLA 來協調團隊的工作，以確保您不會錯失目標。