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10 分鐘以上

How One Medical turned doctors into designers

Gartner’s top 10 strategic technology trends for 2019

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How Zendesk helps IT teams with the employee experience

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10 分鐘以上

Ellevest’s gender-aware investing experience

Your guide to the wonder years of knowledge management

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5 - 10 分鐘

The importance of customer experience

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5 - 10 分鐘

Customer service tips for better support

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The Repeat Customer podcast is back!

客戶服務管理
5 - 10 分鐘

Customer experience management: why it matters

Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools

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The Zendesk Benchmark: customer experience trends how-to guide

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The types of customer service you should know about

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Scalable self-service support: tailor-made for every company

Employee experience: How consumer expectations are shaping the workplace

5 fun facts about omnichannel support

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Four best practices for implementing extreme customer self service

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人工智慧如何改善客戶體驗

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