Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools

Your IT team deserves to work with the most effective tools and platforms when it comes to delivering efficient operations strategies. Better yet, your HR and Workplace Operations teams can benefit from a service tool that promotes seamless cross-department communication, too. When things are flowing smoothly internally, operations managers are better able to lead and support means of production.

According to Gartner, “Since October 2015, more than 150,000 reviews across more than 330 markets have been posted to Gartner Peer Insights. In markets where there is enough data, Gartner Peer Insights recognizes the vendors that are most highly rated by their customers through the Customers’ Choice distinction.” To qualify, vendors must have a product that is aligned to the market and have at least a 4.2 overall rating (out of 5 stars) and a minimum of 50 customer reviews. We believe the Customers’ Choice distinction is a great way of identifying which vendors are well-respected by both peers and customers.

Take a look at your complimentary copy of the "Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools" report and see why Zendesk was named as a Customers’ Choice distinction.*

*A Nov. 2018 Gartner Peer Insights Customers’ Choice for IT Service Management Tools. https://www.gartner.com/reviews/customers-choice/it-service-management-tools. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

此圖形由 Gartner, Inc. 出版,是一份大型研究文件的一部分,對其評估應使用整個文件的背景資訊。該 Gartner 文件可向 Zendesk 索取。

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