Speaker separated sentiment analysis & transcription plus Gen AI call summarization

Available for all Zendesk pricing plans from Basic Support through to Suite Enterprise.

As shown above a Comment is placed into the Support Ticket for each Talk call showing:

Call Duration
Sentiment by Speaker
Generative AI Voice Call Summarization
Highly Accurate Speaker Separated Transcription

Priced per subscribed Talk Agent, with no minimum Agent count or subscription duration, and a free 30-day no limit trial before you commit.

Unparalleled Call Insights on the Support ticket

Sentiment analysis, developed with UK government backing specifically for how people talk rather than how they type, is applied to both the caller and agent or agents as the call progresses.

Accurate transcription with sentence punctuation is speaker separated between caller and agent(s) with a new line for each speaker turn.

An AI-generated narrative summary is provided of the call progression, with call duration shown to provide a sense of pacing.

Applies to all inbound and outbound calls for a subscribed Talk Agent with no changes to their workflow.

Insights available to all Zendesk Support users, whether a subscribed Talk Agents or not, as all Zendesk Support users can see the Speaker Sentiment Analysis, Gen AI Narrative Summary and Speaker Separated Transcription.

Clear, competitive pricing with complete subscription flexibility

15 USD per subscribed Talk Agent per month from month two onwards.

Addition and removal of Talk Agents under your own control in Zendesk, with any partial Agent months pro-rata'd.

No minimum number of subscribed Talk Agents, right down to zero Agents at zero cost for any closed seasons.

Try before you buy

Free 30-day trial, with no limit of subscribed Talk Agents or call volumes, retained as your first month free should you choose to proceed.

Trial can be ended at any time by you either inside Zendesk or by notifying us.

How to Install tab above details next steps.

Generative AI Voice Analytics

App 詳情

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