A simple tool for administrators to help construct and test double-brace placeholders in triggers, macros or tickets.
Enter an example Ticket ID and use our Liquid markup editor to search for any placeholders including custom ticket fields. Click OK to see what the placeholders translate to on the ticket provided.
SweetHawk has been building apps for Zendesk since 2015. Their first app, Calendar, was installed by dozens of businesses within weeks of release which inspired them to create more apps like Tasks, Approve, Reminders and Notify, creating a Super Suite of apps all complimenting each other to address larger use cases such as ITSM change management, project management and HR process automation. Today, well over 100,000 agents use SweetHawk apps for Zendesk every day.