Self-service software

Give your customers the tools to serve themselves

In their search for answers, customers are demanding more — more relevancy, more control, and more satisfaction.

Empower customers

Zendesk Guide puts the customer in control of their destiny with robust self-service software. Customers use Guide to get relevant answers and information to their questions. Our smart knowledge base software makes finding solutions easy with content that is searchable via search, filters, and article labels. And as customers search for content, Guide measures and scores its popularity and effectiveness so that your agents know what is working — and what needs work.

Zendesk 如何為您提供幫助

Zendesk's customer self-service software improves communication between businesses and their customers. The result is relationships that are more meaningful, personal, and productive.




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