It's a love hate thing
Ah, Excel, it's like that friend who has been there for you through thick and thin but you're always glad when they leave.
It's time to take that friendship to the next level – simply upload Excel files to create great dashboards with Zendesk Explore. (Wish we could really upload people to take them to the next level).
Use your Excel files as a data source for your analysis and dashboards. Create beautiful dashboards, with the tables you've been dreaming about. Create custom metrics, reports, and dashboards, and even perform data joins—without SQL. Bring together data from every step of the customer journey and let everyone turn data into meaningful analyses with point-and-click functions and visualization styles. Heck, even automate the upload of your files so you can sleep like a baby.
Integrate your favorite applications, like Excel or Salesforce, or choose from over 500+ apps and integrations, or build your own custom integration with our flexible API framework. Prescriptive dashboards from Zendesk Explore showcase the analyses that matter most for team operations and customer experience. Our connectors The easy-to-use interface and interactive drill-ins surface valuable insights that our own customers ask for most.
Measure and Improve
Mix Excel and Salesforce data with the rest of your marketing and business data. Use native connectors to leverage and create a 360° view of your business; or your customer’s business. Sales, Marketing, Operations, Finance… everything in one place, every piece of data enhancing and giving more context to your data world.
Your data, only better
Data visualization is a powerful way to communicate your data as it enhances human ability to understand data quickly. Smart configurations for classic charts such as column and line charts and a wealth of advanced visualizations such as maps, word clouds, tree maps, parallel sets, and more.
Share interactive dashboards with anyone
Dashboards give you a way to compile of several facets of your business in one screen. Tell a story to your users. Enable users to monitor, manipulate, and slice data with any device, anywhere in the world.
And, take a look at all the friends you really can upload and take to the next level of your journey.
There’s a lot more where this came from. Keep exploring the world of customer service analytics and Excel dashboards.