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Customer Intelligence Software

Customer intelligence software

You feelin' lucky?

If you aren't using customer intelligence software then we truly hope you are feeling lucky. Because being damn good — simply doesn't cut the mustard anymore. Customer analytics platforms provide the insight to be proactive — so you luck never runs out with Zendesk Connect.

Keep your relationships going strong

適時的對話能達到最好的效果。運用 Connect,您可設計適宜的產品內行銷活動訊息,或行銷活動電郵,以便重新建立與客戶的互動。基於區段觸發行銷活動,寫信給 VIP 客戶,或向整個客戶列表傳送一次性的行銷活動。

What's really going on?

Keep track of campaign performance in real-time—who’s seen it and who was interested enough to click through. Get high-level visibility with aggregated metrics, and granular insight with customer level tracking.

Data is your friend

Collecting customer data from across the Zendesk family of products enables you to:
  • Complete your customer view with a timeline of events and conversations
  • Create segments of customers based on behavior or profile
  • Identify trends and trigger targeted campaigns to get the right message to the right customers
  • Call out a proactive heads up about issues or a well-timed tip for newbies delivers assistance before customers know they need it

Try Outbound by Zendesk Today

Outbound is now a member of the Zendesk family. We're working together to make customer analytics management much more than just luck.

看看 Outbound

Give your agents the tools they need to provide great support.