Connect starts by integrating your user data. With Zendesk, data follows each user, no matter which channel, chat, or app they're using. This kind of integration gives each agent an in-app, event-based timeline for a better understanding of that customer’s history: where they’ve been on your site, when they needed help, and why.
Knowing the difference
蒐集來自 Zendesk 所有產品系列的客戶資料。透過事件和對話的時間線一覽無遺。
Actions speak louder than words
With Connect, you can design an in-product message campaign to fit the context or an email campaign to re-engage customers:
- Add Trigger campaigns based on segments, drop a line to VIPs, or send a one-off campaign to your whole list
- Keep track of campaign performance in real-time—who’s seen it and who was interested enough to click through
- Get high-level visibility with aggregated metrics, and granular insight with customer level tracking