Cookie Policy Effective as of May 1, 2014

Previous Version, No Longer in Effect as of October 1, 2015

Zopim uses "cookies" to enable you to sign in to our Service and to help personalize your online experience. A cookie is a small text file that is placed on your hard drive by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer.

Zopim uses cookies to store your and your Agents preferences and other information on your and their computers in order to save time by eliminating the need to repeatedly enter the same information and to display personalized content and appropriate advertising within the Service and on subsequent visits to our websites. We store your unique ID number, and the time you signed in, by placing an encrypted cookie on your hard drive. This cookie allows you to move from page to page within the Service without having to sign in again on each page. When you sign out, these cookies are deleted from your computer. We also use cookies to improve your experience with the Service. For example, your e-mail address may be stored in a cookie that will remain on your computer after you sign out. This cookie allows your e-mail address to be pre-populated, so that you will only need to type your password the next time you sign in.

Our live chat widget sets the following cookies:

  1. __zlcid to store the Zopim Live Chat ID used to identify a device across visits, and also across a single chat session, and
  2. __zprivacy to store the user's preference to disable Live Chat, and cease using cookies. The __zprivacy cookie is stored across visits.

Our websites enable the use of the Adobe, Inc.’s Flash Player product when you use Our Classic Dashboard. By default, use of the Adobe Flash Player generates “flash cookies” (also known as “persistent identification elements” or “local shared objects”). You can disable, delete and control the degree to which you accept flash cookies by accessing your Flash Player management tools directly through the settings manager for Flash Player, located via the following link: http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html. If you disable, you may not be able to take advantage of certain features on our Classic Dashboard.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. To learn more how to control cookie settings through your browser:

If you want to learn more about cookies, or how to control or delete them, please visit http://www.aboutcookies.org for detailed guidance. In addition, certain third party advertising networks, including Google, permit users to opt out of or customize preferences associated with your internet browsing. To learn more about this feature from Google, click here.

Please note that if you do elect to disable your web browser’s ability to accept cookies, you may not be able to access or take advantage of many features of the Service.

Many jurisdictions require or recommend that website operators inform users as to the nature of cookies they utilize and, in certain circumstances, obtain the consent of their users to the placement of certain cookies. If you are a customer of Zopim, it is your responsibility to inform the individuals with whom you interact using the Service as to the types of cookies utilized in the Service and, as necessary, to obtain their consent. If you require more specific information as to the nature of the cookies utilized in the Service for purposes of fulfilling these obligations, please contact us by email at security@zopim.com.

Log information

When you use the Service, our servers automatically record information that your browser sends during your use of the Service. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

User communications

When you send email or other communication to Zopim, we may collect the personal information you provide us and may use it in order to process your inquiries, respond to your requests and improve our services.

As a Zopim customer you may receive occasional marketing communications regarding our products and services. You can opt out of receiving marketing communications from Zopim please contact us at support@zopim.com or follow the unsubscribe instructions included in our marketing communications.

Non-Identifiable Data

When you interact with Zopim through the Service, we receive and store certain information, which is collected passively using various cookies and similar technologies, and cannot presently be used to specifically identify you. We also engage third party providers to serve a variety of marketing cookies that track and analyze usage, navigational and other statistical information from visitors to Our Site, which does not include personal information but . Zopim and its service providers may store such information itself or such information may be stored in databases owned and maintained by Zopim or its agents or service providers. Our Service may use such information and pool it with other information to track, for example, the total number of visitors to Our Site, the number of visitors to each page of Our Site, or the domain names of Our visitors' Internet service providers.

When you interact with Zopim through the Site, we use third party providers to serve a variety of marketing and operational cookies that enable us to track and analyze usage, navigational and other statistical information from visitors to the Site, and to improve the operation of the Site. This information does not include personal information though we may reassociate this information with personal information we have collected when it is received. Marketing cookies are also used to track the performance of our advertisements and are employed by third party advertising networks that We utilize. These advertising networks follow online activities of visitors to the Site and use this information to inform, optimize and serve tailored advertisements on the Site or on other Websites they visit that we believe would most effectively promote the Service to you. we also use third parties to collect information that assists us in other methods of “remarketing” our Service to visitors to the Site, including customized email communications.