• 登入
  • 產品支援
  • 公司
    • 關於我們
    • 媒體
    • 投資者
    • 活動
    • 職位
    • 多元化和包容性
    • 社會影響力
    • 法務
  • 聯絡我們
  • 繁體中文
    • English (US)
    • English (UK)
    • Español
    • Español (LATAM)
    • Português
    • Français
    • Deutsch
    • Italiano
    • Nederlands
    • 日本語
    • Pусский
    • 한국어
    • 繁體中文 (台灣)
    • 繁體中文 (香港特區)
    • ไทย
  • Zendesk。成為客戶期望您所成為的公司。
  • 切換至行動版功能表
  • 產品
    產品

    Support Suite

    完整的服務體驗

    Sales Suite

    現代化的銷售解決方案

    • 支援

      整合的客戶支援

    • Guide

      知識庫和智慧自助服務

    • 交談

      線上交談與傳訊

    • 對話

      話務中心軟體

    • Sell

      銷售 CRM

    • Explore

      分析和報告

    • Gather

      社區論壇

    平台
    • Zendesk Sunshine

      Zendesk 平台:開放、靈活、強大,足以打造最佳客戶體驗

    • Sunshine Conversations

      Sunshine 的新功能,助力您打造互動傳訊體驗

    • Marketplace

      瀏覽 app、整合與合作夥伴

  • 定價
  • 解決方案
    行業
    • 教育
    • 金融服務
    • 政府
    • 醫療
    • 製造業
    • 媒體
    • 零售業
    • 軟體
    • 電信
    公司類型
    • 企業
    • 中小企業
    • 創業公司
    使用案例
    • 遠端支援
    • 自助服務
    • 全通路
    • 內部服務台
    • 銷售 CRM
  • 示範
  • 服務
  • 資源
    • 媒體櫃

      指南、研究、視訊和資源

    • 活動

      來與我們面對面交流

    • 合作夥伴

      如何尋找或成為 Zendesk 合作夥伴

    • 部落格

      新聞、提示和最佳實務

    • 網路研討會

      線上活動

    • API 和開發者

      使用 Zendesk 進行構建的資訊

    • 客戶案例

      看看有了 Zendesk,將取得怎樣的成功

    • Zendesk Relate

      我們的全球使用者大會。以及我們的數位雜誌。

    • Repeat Customer

      關於卓越客戶體驗的播客

  • 公司
    • 聯絡我們
    • 關於我們
    • 媒體
    • 投資者
    • 活動
    • 職位
    • 多元化和包容性
    • 社會影響力
    • 法務
  • 語言
    • English (US)
    • English (UK)
    • Español
    • Español (LATAM)
    • Português
    • Français
    • Deutsch
    • Italiano
    • Nederlands
    • 日本語
    • Pусский
    • 한국어
    • 繁體中文 (台灣)
    • 繁體中文 (香港特區)
    • ไทย
  • 開始
  • 登入

法務資訊和資源

  • 客戶和合作夥伴
  • 政策和程序
  • 商標和智慧財產
  • 採購和供應商
  • 隱私和數據保護
客戶和合作夥伴
  • 隱私政策
  • Master Subscription Agreement
  • Innovation Services List
  • How We Protect Your Service Data (Enterprise Services)
  • How We Protect Your Service Data (Innovation Services)
  • 應用程式開發者與 API 授權協議
  • Reseller Subscription Services Agreement
  • Marketplace Terms of Use
  • Candidate Privacy Notice

How We Protect Your Service Data (Innovation Services)

The Zendesk Group is committed to providing a robust and comprehensive security program for Innovation Services, including the security measures set forth in these Supplemental Terms (“Innovation Security Measures”). During the Subscription Term, these Innovation Security Measures may change without notice, as standards evolve or as additional controls are implemented or existing controls are modified as We deem reasonably necessary. The Enterprise Security Measures and any security provisions negotiated prior to December 2, 2019 do not apply to Innovation Services.

Innovation Security Measures Utilized by Us

We will abide by these Innovation Security Measures to protect Service Data as is reasonably necessary to provide the Innovation Services:

1. Security Policies and Personnel. We have and will maintain a managed security program to identify risks and implement preventative technology, as well as technology and processes for common attack mitigation. We have, and will maintain, a full-time information security team responsible for safeguarding Our networks, systems and services, responding to security incidents, and developing and delivering training to Our employees in compliance with Our security policies.

2. Data Transmission. We will maintain commercially reasonable administrative, physical and technical safeguards to protect the availability, confidentiality and integrity of Service Data.

3. Incident Response. We have an incident management process for security events that may affect the confidentiality, integrity, or availability of Our systems or data that includes a response time under which Zendesk will contact its subscribers upon verification of a security incident that affects Your Service Data. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Unless ordered otherwise by law enforcement or government agency, You will be notified within seventy-two (72) hours of a Service Data Breach. “Service Data Breach” means an unauthorized access or improper disclosure that has been verified to have affected Your Service Data.

4. Access Control and Privilege Management. We restrict administrative access to production systems to approved personnel.

5. Network Management and Security. The data centers utilized by Us maintain industry standard fully redundant and secure network architecture with reasonably sufficient bandwidth. Our security team utilizes industry standard tools and methods to provide defense against known common unauthorized network activity and undertakes regular external vulnerability scans.

6. Data Center Environment and Physical Security. The data center environments which are utilized by Us in connection with Our provision of the Innovation Services employ the following security measures:

  • A security organization responsible for physical security functions.
  • Access to areas where systems or system components are installed or stored within data centers is restricted through security measures and policies consistent with industry standards.

Technical and Organizational Innovation Security Measures for Third-Party Service Providers

Zendesk may use third-party service providers during the provisioning of the Innovation Services, and may give those service providers access to Your Account and Service Data as is reasonably necessary to provide the Innovation Services. Zendesk maintains a vendor security review program which assesses and manages any potential risks involved in using these third-party service providers who have access to Service Data.

Third-party service providers which are used for long-term hosting of Service Data (identified as Infrastructure Sub-processors here) will be subject to, among the other requirements in the Master Subscription Agreement, their implementing and maintaining compliance with the following appropriate technical and organizational security measures:

1. Physical Access Controls. Third-party service providers shall take reasonable measures to prevent unauthorized persons from gaining physical access to data processing systems in which Service Data is Processed.

2. System Access Controls. Third-party service providers shall take reasonable measures to prevent data processing systems from being used without authorization.

3. Data Access Controls. Third-party service providers shall take reasonable measures to provide that Service Data is accessible and manageable only by properly authorized staff.

4. Transmission Controls. Third-party service providers shall take reasonable measures to ensure that it is possible to check and establish to which entities the transfer of Service Data by means of data transmission facilities is envisaged so Service Data cannot be read, copied, modified, or removed without authorization during electronic transmission or transport.

5. Input Controls. Third-party service providers shall take reasonable measures designed to ensure that it is possible to check and establish whether and by whom Service Data has been entered into data processing systems, modified or removed; and, any transfer of Service Data to a third-party service provider is made via a secure transmission.

6. Logical Separation. Third-party service providers shall logically segregate Service Data from the data of other parties on its systems to ensure that Service Data may be Processed separately.

Innovation Service Specific Sub-processors

Third-party service providers which incidentally have access to Your Service Data in Innovation Services, but are used to provide specific features or components of the product outside of the core hosting of Service Data (“Innovation Service Specific Sub-processors”) are regularly reviewed by Zendesk to ensure they work towards implementing each of the standards applicable to Infrastructure Sub-processors. A list of these third-party service providers can be found here and are the providers designated as Innovation Service Specific Sub-Processors.

These terms were last updated on June 2, 2020.

我們的產品
  • Support Suite
  • Sales Suite
  • 支援
  • Guide
  • 交談
  • 對話
  • Sell
  • Explore
  • Gather
  • Sunshine
  • Sunshine Conversations
  • 整合和 App
  • 產品最新資訊
熱門功能
  • 客戶服務軟體
  • 工單系統
  • 知識庫
  • 社區論壇
  • 服務台軟體
  • 安全性
  • 技術規格
資源
  • 產品支援
  • 索取示範
  • 相片媒體櫃
  • 訓練
  • 服務和合作夥伴
  • Zendesk 的 Relate
  • 網路研討會
  • 網路研討會
  • 客戶案例
  • 服務
公司
  • 關於我們
  • 媒體
  • 投資者
  • 職位
  • 多元化和包容性
  • 社會影響力
  • 聯絡我們
  • 網站地圖
  • 系統狀態
  • 產品幫助
  • 法務
我的最愛
  • 針對企業的 Zendesk
  • 適用于創業公司的 Zendesk
  • Zendesk 基準
  • 適用於小型企業的 Zendesk
  • Gartner CRM Magic Quadrant
  • 客戶體驗趨勢
加入訂閱

訂閱我們的電子報。

請輸入有效的電郵地址
另外請傳送關於 Zendesk 產品和服務的不定期電郵給我。(您可隨時取消訂閱。)
請選擇一個選項

歡迎加入!

抱歉,出錯了!

請重新載入頁面再試一次,或者您可以直接傳送電郵給我們:support@zendesk.com。

使用條款 隱私政策 Cookie 政策 ©Zendesk 2021