The better we work together, the better we work
Last updated November 24, 2015
Henry Ford once said, “Coming together is a beginning; keeping together is progress; working together is success.” For all the interdependencies between technology and people, there is something that humanity and technology share: the better we work together, the better we work.
This month, on the heels of Zendesk’s integration with Microsoft Outlook, we’ve got seven exciting new apps and integrations to share, all designed to help you get more from your toolsets. When everyday tools that everyone uses work with Zendesk, everyone wins.
Evernote for Zendesk
Evernote is your everyday productivity hub that syncs everywhere. Install the Evernote for Zendesk app to quickly reference Evernote from your ticket sidebar. Search any of the support, process, and product information you and your team keep in Evernote or just let Evernote for Zendesk suggest a smart list of notes related to the ticket you’re working on. You can even copy note content into tickets with one click to expedite responses. Evernote for Business users can also use notebooks across your company’s shared notebooks to make collaboration and knowledge-sharing even easier.
BT Cloud Phone
BT Cloud Phone is a state-of-the-art cloud communications solution that helps customers thrive in a new world of work. The BT Cloud Phone for Zendesk provides seamless integration between Zendesk and your RingCentral services to enable improved customer retention, greater agent productivity, and advanced business processes. With this integration, instantly access your RingCentral softphone inside Zendesk, open new tickets whenever a call is automatically answered, and know more about the caller before you even pick up the phone.
Translate.com’s advanced translation engine and growing database of human translators help to ensure perfect translation. The Translate.com Zendesk app provides you with accurate translations of support tickets and allows you to reply in a customer’s native language. Use machine-translations to help you quickly get the gist of a message in a ticket, and if you need a more accurate reply or translation, simply hit a button for a human-translated copy of the message. As soon as it’s returned, the translation can be automatically added to the ticket.
Surveypal helps your marketing teams and customer support agents automatically collect customer feedback after each ticket is closed. Collected feedback is pushed directly into your Zendesk analytics dashboard, ready to explore. You can also configure and schedule surveys from directly inside Zendesk with the Surveypal guided app.
Annotate by Driftt
Annotate for Mac is a nifty tool that lets you take a screenshot, add text and arrows, and immediately upload it to the Zendesk ticket you’re working on. Show your customers exactly where to look instead of trying to describe what to do and where to look. More happy customers, less frustration.
productboard is a simple and powerful product management tool that helps your product organization centralize user and market research, capture and organize feature ideas, and prioritize against clear strategic objectives to keep everyone on the same page. Bring support ticket information into productboard automatically to take advantage of valuable user insights, new problems to solve, feature requests, and more.
Trend Micro’s TrendBox Cloud Storage for Zendesk is the total data sharing solution for your business. With its seamless integration, cloud storage can be synced with other applications that help drive your business. Share support data in a simple, safe and efficient way.
Head over to the apps marketplace to see all our apps and integrations