Why We Introduced the Customer Satisfaction Metric

How important is data privacy to the customer experience?

Customer experience (CX) has become the business strategy, and with good reason. 75 percent of customers…

• Client loyalty

CX is at a digital tipping point—here’s what IT leaders can prepare for

As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.

6 tips for creating more inclusive surveys

Now more than ever inclusion is a measure of workplace culture and inequality across industries. But…

• Diversity, equity, & inclusion

The state of your business, as told by data

Customer experience works better when it's driven by data — that's why it's important to integrate data from sales, support, and your customers. Here's how.