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What’s New at Zendesk: June 2018 – Europe

Published August 21, 2018
Last modified August 21, 2018

We’re excited to announce a brand new product, a new plan for Zendesk Guide, and over twenty features across the entire Zendesk family of products. These new releases are aimed to help support teams create custom agent experiences, analyze live chat trends in more granular detail, develop better self-service content, and more.

Join the Zendesk Product Marketing team and two special guests from our Product leadership team for an in-depth look at what’s new in your Zendesk. In this 45 minute webinar, we’ll discuss the latest features we’ve released and tips on how you can start using them today.

Here’s a sneak peek of what we’ll cover:

  • A new product that helps support and marketing teams reduce customer effort by offering help before customers have to ask
  • Tools that enable larger businesses to create the best self-service experiences for their customers with Guide Enterprise
  • Ways to route tickets to the best agent for the request at hand with Skills-Based Routing
  • New ways to report on and analyze historical Zendesk Chat trends with Chat in Insights

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