It’s important for everyone in the customer service industry to keep their response times as quick as possible. The latest tip of the week will show you how you can automate this process using business rules.
Head to the forums to learn more
Related stories
Customer pain points: How to identify and resolve (+ examples)
You’ve likely come across pain points in your life—road work causing a traffic jam or a…
What is a customer journey map? How to create one + templates
A customer journey map helps companies understand the entire customer experience—from discovery to advocacy and every touchpoint in between.
What is employee experience management? Best practices + benefits
Employee experience (EX) plays an important role in team performance. Improving EX can have added benefits for customers and productivity.
The value of agent education and training during economic slowdowns
With rising customer expectations around better service in today’s macroeconomic environment, it’s important to lean on customer education programs to boost agent knowledge and productivity—and to help your business retain customers.