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Tips to improve your phone support with reporting and analytics from Zendesk Talk

Published January 16, 2018
Last modified May 19, 2020

You can’t improve what you can’t measure. Luckily, Zendesk Talk, call center software embedded in the Zendesk support ticketing system, makes it easy to track, measure and improve your phone support operations.

In this 30 minute interactive webinar, we’ll show you how to:

  • Track all calls and voicemails effortlessly with automatic ticket creation and call recording
  • Monitor queue volumes and agent performance in-the-moment with real-time reporting and monitoring
  • Understand and analyze key metrics to drive improvement with powerful pre-built and custom Insights dashboards

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