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How to optimize your knowledge base for SEO

An effective knowledge base and SEO go hand in hand. Learn how to tailor your knowledge base to your customers' needs and help them find answers faster with these SEO best practices.

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Self-service support: Why companies need it and how to do it right 文章

Self-service support: Why companies need it and how to do it right

See how self-service support and agents can work together to provide an exceptional service experience that keeps your customers coming back.

Creating an FAQ page? Here’s what you need to know. 文章

Creating an FAQ page? Here’s what you need to know.

Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.

8 great FAQ page examples and how to create your own 文章

8 great FAQ page examples and how to create your own

An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well-known brands.

「多對多」—— 在 Zendesk 社區中提供更豐富、可擴容的客戶支援 文章

「多對多」—— 在 Zendesk 社區中提供更豐富、可擴容的客戶支援

An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience

The Groomsman Suit 如何大規模提供量身定制的客戶關懷 文章

The Groomsman Suit 如何大規模提供量身定制的客戶關懷

The Chicago-based startup The Groomsman Suit is making a name for itself by taking the guesswork out of suiting up

How we improved self-service for our customers 文章

How we improved self-service for our customers

By improving our own customer service offerings, we aim to learn best practices we can pass along to our customers that enable them to do the same

Keep it customer-centric: Self-service tips from Freshly 文章

Keep it customer-centric: Self-service tips from Freshly

After enjoying considerable return on its knowledge base investment, Freshly continues leaning on self-service to support its growth

The 3 keys to silo-free, scalable self-service 文章

The 3 keys to silo-free, scalable self-service

Having a knowledge base is one thing; but how do you manage content as it gets used across your business, in new and different contexts? Scale it smartly with these tips in mind.