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How to report across multiple channels

There are some basics to think about when it comes to using data to improve operations…

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Fine Tuning: Spreadsheets are not your friend 文章

Fine Tuning: Spreadsheets are not your friend

Are you spending hours creating reports that nobody is reading

Introducing the new Zendesk: Built for better customer relationships 文章

Introducing the new Zendesk: Built for better customer relationships

Zendesk has evolved from a customer service product to a family of products for improving customer…

Put yourself in your customer’s shoes with BIME and Segment 文章

Put yourself in your customer’s shoes with BIME and Segment

Today a new integration between Segment, BIME, and Zendesk makes it possible to pull siloed customer…

An analytics platform built for every job: Introducing BIME v7 文章

An analytics platform built for every job: Introducing BIME v7

Just before the winter holidays, our friends over at BIME launched version 7 of their analytics…

Welcome BIME Analytics Team to the Zendesk Family 文章

Welcome BIME Analytics Team to the Zendesk Family

We are excited to announce that we have acquired the company and team behind the award-winning…

Advanced Analytics in Zendesk 文章

Advanced Analytics in Zendesk

Yesterday we announced some great new Zendesk features. Today, we’re going to focus on one: Advanced…