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Zendesk research: retail and the holidays White Paper

Zendesk research: retail and the holidays

The holiday season does not bear good tidings for the retail industry’s customer satisfaction scores. As…

Gartner examines customer experience innovation for 2017 White Paper

Gartner examines customer experience innovation for 2017

Bad decisions are, well, bad. Yet, it can be difficult to make good decisions without the…

Gartner: knowledge management will transform CRM customer service White Paper

Gartner: knowledge management will transform CRM customer service

Knowledge management can make or break your organization’s customer service. Not only can it impact productivity…

Uncover the true value of your customer support organization White Paper

Uncover the true value of your customer support organization

Uncover the true value of your customer support organization with the technology trends that matter most…

Forrester’s 2017 Customer Service Trends White Paper

Forrester’s 2017 Customer Service Trends

Exceptional customer experiences have become the norm—these days customers expect seamless, helpful, and deeply personal service.…

7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk White Paper

7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk

At BetterCloud, we know that Zendesk is a powerful tool for tracking, prioritizing, and resolving our…

Gartner’s FrontRunners Quadrant for Help Desk Software White Paper

Gartner’s FrontRunners Quadrant for Help Desk Software

If you’re a small business software buyer, your decisions can have a direct impact on your…

Gartner: Top Use Cases and Benefits of Consumer Messaging Apps for CRM White Paper

Gartner: Top Use Cases and Benefits of Consumer Messaging Apps for CRM

Odds are you’ve heard of Facebook Messenger, WeChat, Kik, Line, or Snapchat. Maybe you’re even an…

Gartner: Why You Need To Rethink Your Customer Self-Service Strategy White Paper

Gartner: Why You Need To Rethink Your Customer Self-Service Strategy

Regardless of the industry, businesses everywhere are investing in customer self-service options to improve the customer…

The New Face of Customer Service White Paper

The New Face of Customer Service

Successful customer service is no longer about “handling” customer complaints and questions. Instead, it requires building…

PCI Compliance and the Cloud White Paper

PCI Compliance and the Cloud

Table of Contents PCI Background Introduction What is PCI? What are the PCI DSS requirements? To…

Omnichannel customer service report White Paper

Omnichannel customer service report

Consumers are becoming more comfortable interacting with companies across a growing number of channels, and as…

Do you really need a technical writer for your knowledge base? White Paper

Do you really need a technical writer for your knowledge base?

Building a knowledge base for internal reference or customer self-help is a long-term commitment. You not…

Top tips for building a thriving help center White Paper

Top tips for building a thriving help center

Learn how to build an engaging and thriving help center. Increase customer satisfaction, reduce costs, and grow your business community by improving your help center with these steps

Protect Your IT Assets White Paper

Protect Your IT Assets

The consequences of overlooking even a single security vulnerability can be severe. If a computer on…

How to Conquer Your Fear of Phone Support White Paper

How to Conquer Your Fear of Phone Support

Phone support is an essential part of a multi-channel support strategy, yet rolling out and managing…

Simplified IT Service Management White Paper

Simplified IT Service Management

An internal IT department is an interesting place to work. You feel buffered from the front-lines…

Five trends impacting the enterprise IT help desk White Paper

Five trends impacting the enterprise IT help desk

Introduction Todays enterprise IT support organizations and help desks are experiencing a dramatic shift in the…

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Matchmaking in the cloud: a perfect marriage of sales and support

This paper describes why integrations of best-of-breed tools in the cloud will outperform standard all-in-one platforms.…

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One face of the brand customer support

Streamlining and improving the customer service experience has been proven to increase profits for retailers.1 Simply…