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Article Reimagining the future of retail
Virtual Reality and Augmented Reality have been creeping into retail for years, but COVID-19 has thrown…
Article The reality of uncertainty: Tim Crawford on how CIOs are thinking about the ‘next normal’
A few months in to what remains a very strange way of living, we know a…
Article Consumer trends during The Great Reset: How do we want to move forward?
As governments and businesses talk about how to open back up after shelter-in-place orders, there’s a…
Article 3 ways retailers can prepare for the road ahead
“People used to go to the mall for fun? That’s weird.” This was from my daughter,…
Article By 2035, analysts expect a primarily digital society
“Digital is changing our entire social contract, the implicit understanding of what our society is based…
Article 5 trends from retail’s 2020 Big Show
In addition to fresh starts and earnest resolutions, January calls tens of thousands of retailers to…
Article Why corporate sustainability is a mainstay in 2020 and beyond
Levi Strauss & Co. introduced a line of jeans in 2019 with 31 percent hemp, and…
Article The future employee experience is personalized
I recently wrote a piece about sensory customer experiences for Relate where I imagined how software…
Article Pamela Pavliscak on the danger and promise of emotional technology
Silicon Valley is trying to crack the code on emotion. The tech world knows that research…
Article Unlocking the potential for new customer experiences with 5G
No one knows for sure what a 5G world will look like. Imagine what’s possible if…
Article Personalization’s deep data foundations
Data-driven personalization is the Holy Grail of marketing today. Various studies, mostly sponsored by retail-related organizations,…
Article Regulating AI—a call for transparency and ethical use
Artificial Intelligence (AI) is often considered a scary thing. It can–and has been–used to destabilize governments,…
Article Loonshots: Making room for innovation as your business scales
Editor’s note: So much great business advice, so little time to read. That’s why each month…
Article The vast unexplored possibility of data visualization
When scientists began working with artist Francesca Samsel in order to visualize things like how deep…
Article Survey reveals that the agent experience should drive tool adoption
In the past 3-to-5 years, customer service leaders added an average of 8.6 tools to help…
Article Quick, digital, and agile—do these words describe your organization? They should
Today’s most successful businesses are quick, agile, and digital. Right? Not exactly. According to a 2017…
Article Machine translation—is it good enough for customer support?
In 1954, at the first public demonstration of a machine translation (MT) system, researchers from IBM…
Article Your smartphone is making you stupid
Among the many life lessons my partner and I learned as we purchased and moved into…
Article AI is what dreams are made of. Just ask Disney.
We talk a lot about artificial intelligence and the impact AI will have on our culture…
Article Swipe left, swipe right. Are dating apps ruining your relationships?
Dating apps are supposed to build connections, but are dating apps ruining relationships?