Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

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Zendesk legal terms update 2021 Article

Zendesk legal terms update 2021

As a service-first company, we update our terms and policies on an annual basis. Here's a summary of the key updates.

What is a customer profile? A complete guide (+ examples) Article

What is a customer profile? A complete guide (+ examples)

Leverage data to build rich customer profiles so you can provide more relevant, personalized experiences.

What is a customer service philosophy? (+ how to write your own) Article

What is a customer service philosophy? (+ how to write your own)

To consistently provide great service, companies need an actionable customer service philosophy. Here’s how to create one that stands out.

What is customer service? Definition, importance & tips Article

What is customer service? Definition, importance & tips

The ultimate guide to customer service: what it is, why it's important, and tips for improving it.

How business texting can lead to better customer service Article

How business texting can lead to better customer service

Business texting is using channels like SMS and WhatsApp to deliver personalized, convenient, and scalable customer service.

How to kickstart your career as a customer service manager Article

How to kickstart your career as a customer service manager

Learn what it takes to become a successful customer service manager, and get tips from business leaders on how to land the role.

Supporting your customers starts with supporting your agents Article

Supporting your customers starts with supporting your agents

With customer engagement at record highs, nearly 70% of agents report feeling overwhelmed. Here’s why investments in the wellbeing of your employees benefit your customers, too.

The 5 communication styles customer service agents need to know Article

The 5 communication styles customer service agents need to know

The differences between communication styles often cause a lot of undue stress. Here's how to navigate them and create stronger relationships with both coworkers and customers.

Elevate your ecommerce business with Zendesk integrations Article

Elevate your ecommerce business with Zendesk integrations

Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…

Welcome to the integration station Article

Welcome to the integration station

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Discord…

How to prioritize your CX budget Article

How to prioritize your CX budget

According to the CX Trends report, companies plan to invest more in customer experience across the organization. Knowing this, what should companies do next — and how?

Why customer service matters for fintech startups Article

Why customer service matters for fintech startups

Personal finance is so important to consumers that more than a third of Americans review their…

Self-service support: Why companies need it and how to do it right Article

Self-service support: Why companies need it and how to do it right

See how self-service support and agents can work together to provide an exceptional service experience that keeps your customers coming back.

16 important customer service skills: Definitions and examples Article

16 important customer service skills: Definitions and examples

With more customers buying online than ever before, customer service is now a key differentiator in…

Understanding enterprise chatbots: Why and how to use them for support Article

Understanding enterprise chatbots: Why and how to use them for support

Save time for your customers and agents with enterprise chatbots.

The benefits of being on Discord—how to provide great CX to communities Article

The benefits of being on Discord—how to provide great CX to communities

Last year, meeting up with friends looked a lot different. With everyone stuck at home during…

7 customer service trends to follow in 2022 Article

7 customer service trends to follow in 2022

Companies have put customer service at the top of their priority lists, and with good reason.…

The Museum of Annoying Experiences Article

The Museum of Annoying Experiences

What if Zendesk, the champions of customer service, changed the world?

A complete guide to personalization in 2022 Article

A complete guide to personalization in 2022

Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.

Creating an FAQ page? Here’s what you need to know. Article

Creating an FAQ page? Here’s what you need to know.

Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.