When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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As a service-first company, we update our terms and policies on an annual basis. Here's a summary of the key updates.
Leverage data to build rich customer profiles so you can provide more relevant, personalized experiences.
To consistently provide great service, companies need an actionable customer service philosophy. Here’s how to create one that stands out.
The ultimate guide to customer service: what it is, why it's important, and tips for improving it.
Business texting is using channels like SMS and WhatsApp to deliver personalized, convenient, and scalable customer service.
Learn what it takes to become a successful customer service manager, and get tips from business leaders on how to land the role.
With customer engagement at record highs, nearly 70% of agents report feeling overwhelmed. Here’s why investments in the wellbeing of your employees benefit your customers, too.
The differences between communication styles often cause a lot of undue stress. Here's how to navigate them and create stronger relationships with both coworkers and customers.
Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Discord…
According to the CX Trends report, companies plan to invest more in customer experience across the organization. Knowing this, what should companies do next — and how?
Personal finance is so important to consumers that more than a third of Americans review their…
See how self-service support and agents can work together to provide an exceptional service experience that keeps your customers coming back.
With more customers buying online than ever before, customer service is now a key differentiator in…
Save time for your customers and agents with enterprise chatbots.
Last year, meeting up with friends looked a lot different. With everyone stuck at home during…
Companies have put customer service at the top of their priority lists, and with good reason.…
What if Zendesk, the champions of customer service, changed the world?
Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.
Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.