When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Learn what makes an inbound call center and outbound call center different, and how they can benefit your business
Use a customer data platform to align your customer service, marketing, and sales teams for business success.
Learn how to communicate effectively and empathetically during times of organizational change
Loyalty programs, if executed well and with the customer at the center, can help you retain your existing customers and build brand loyalty
Follow these etiquette tips to make your brand stand out and your customers feel truly cared for.
This month brings quite a number of new integrations, mostly surrounding Sell, to better ease the workload of your sales team. Dive in
Customers expect fast, personal support from retailers. They want to connect with companies on their own…
Zendesk chats with Slack's VP of Customer Experience Ali Rayl on best practices for connecting with customers during a crisis
The customer journey doesn't have to be complicated. Zendesk and BrainSell share a mutual passion for frictionless customer support experiences, and these 5 actionable steps can help your organization create better experiences for your customers.
Learn a few guiding principles of change management, so you can implement change faster and with less disruption
When evaluated alongside a company’s other key metrics, a company’s churn rate is a powerful way to assess what a business is doing well, and where it needs to improve
With the combination of Zendesk’s applications and AWS’ powerful infrastructure, companies are empowered to create customer experiences that are more personalized, and intelligent
Email marketing is a powerful way to connect with customers. Boosting your average email open rate plays a huge part in its success
Customer trust and loyalty is hard-won and easily lost. As media and entertainment companies continue to…
By monitoring customer engagement metrics, you can understand how your audience is responding to your marketing content—and what could be improved to encourage more engagement
Change management is the process and tools a company can use to prepare individuals for organizational change. Learn how to make changes stick and succeed.
Your guide to change management metrics and KPIs.
Knowing how to build an email list is essential before you can use one to build relationships with customers.
Learn why change management matters to employee morale and successful business changes
Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention