When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Reducing the time it takes to resolve a customer issue makes everyone happier. Getting there means taking actionable steps for greater support agent efficiency
There are a number of generic ways to grow a small business, such as managing your…
Chances are, your sales team isn’t in front of their computers all day, so they can’t…
Machine learning and deep learning - you've heard of these terms that describe artificial intelligence. Here's a simple way to understand the difference
What is good customer service? Be nice. Be quick. Be thorough. Your customers will thank you. And so will sales, marketing, and the rest of your company.
There are actionable ways to drive loyalty through your customer support. And loyalty really matters
Customer loyalty can help drive the success of a business, and the customer experience (CX) drives…
When high-end watch companies Citizen and Bulova merged, they turned to Zendesk's Sunshine platform to ensure…
Paying attention to their IoT data can help companies foster deeper relationships with customers and create better experiences
Travel and hospitality brands are creating unique, scalable customer experiences using messaging
We collected some customer service quotes to look to when the going gets tough
Did you know that the average person will spend 43 days of his or her life…
What is social media customer service? Social media customer service is offering support through social channels,…
When customers interact with support agents, they’re feeding companies with incredible insights that can transform CX. It affects agent workflow, product roadmaps, and overall customer experience.
Customer service bots aren't about removing human agents from the equation—they're meant to provide benefits to agents and customers alike
Businesses with a VoC program boast higher customer satisfaction, and have a better reputation when it comes to customer experience
Companies that serve a global customer base are increasingly putting WhatsApp at the center of their omnichannel support programs
For support leaders focused on providing a rock-solid customer experience, it's important to know the differences between live chat and asynchronous messaging—and which one customers prefer