When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
The art of social listening: Tracking and acting on what your customers say about you on social media
How to gain actionable insights from social media
Here's what to look for in a customer segmentation tool.
Conversational commerce isn’t just a trend—it’s a new way of connecting with customers.
Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…
Here are the newest integrations from Zendesk to help your agents provide great customer experiences—and to…
Verimatrix switched to Zendesk and scored big Frustrated with their legacy support solution, which took months…
An increasing number of organizations using Salesforce for support are switching to Zendesk in order to…
Interactions with chatbots jumped 81 percent in 2020. But what, exactly, is a chatbot and how do chatbots work?
This planning guide will help you create a CX map that gives your team the insights they need to deliver excellent customer experiences.
Returning to Zendesk paid off big time for Mediaocean After being forced to switch to another…
Improve CX by regularly measuring customer experience metrics and leveraging key insights effectively.
Using segmentation to better serve your best customers.
Instagram is more than just a social network—it’s a powerful tool for building deeper connections with customers. Here’s how to use Instagram for business success.
The customer has changed and so have their expectations on what customer experience means to them.…
Here are four questions you should ask before getting started with an outsourcer.
All businesses to map their customer journey, even startups. Find out how data tools can help you connect the dots and tell a compelling story about your customers.
More companies are competing on customer service, and research shows investments in this area can pay off. Find out how you can leverage CX to get ahead of your competition.
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.