Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

Latest stories Page 11

5 skills that make your customer service resume stand out Article

5 skills that make your customer service resume stand out

Top things hiring managers look for in a customer service resume

9 ticketing system tips for outstanding customer service Article

9 ticketing system tips for outstanding customer service

Customers expect fast response times from your support team. Here are tips for creating a ticketing system to streamline workflows and boost efficiency

Building the best mobile customer experience — do I need an app? Article

Building the best mobile customer experience — do I need an app?

Apps are a great way to retain customers, but it's important to flesh out a comprehensive mobile strategy across all touchpoints, like web and social media

What is a help desk? Article

What is a help desk?

A help desk is an often-overlooked cornerstone of a great customer service experience, internal or external. Here's how it can benefit your business

Gartner’s 2020 Magic Quadrant for the CRM Customer Engagement Center White Paper

Gartner’s 2020 Magic Quadrant for the CRM Customer Engagement Center

Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement…

Content management vs knowledge management Article

Content management vs knowledge management

Content management vs knowledge management—do businesses need to do both? Spoiler alert: Yes, they do.

4 ways to create mobile customer engagement Article

4 ways to create mobile customer engagement

It's more important that ever for companies to have a mobile customer engagement strategy. Here are some expert tips

7 best practices for creating a stellar mobile experience

7 best practices for creating a stellar mobile experience

Use these best practices to create a valuable, efficient, and convenient mobile experience that will keep your users engaged and loyal

Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement White Paper

Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement

Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine

Sending surveys in the time of coronavirus Article

Sending surveys in the time of coronavirus

Are customers open to coronavirus-related surveys? According to original data from SurveyMonkey, they are — here's how to engage with them respectfully

Zendesk legal terms update 2020 Article

Zendesk legal terms update 2020

Following the comprehensive improvements to our Master Subscription Agreement (“MSA”) that were announced last December, we continue to improve our MSA to make it shorter and easier to read

Customer engagement platforms: examples and top features for 2021 Article

Customer engagement platforms: examples and top features for 2021

Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.

New integrations from Zendesk Article

New integrations from Zendesk

New Zendesk app integrations are here. Learn all about how these new integrations can help your agents

We use self service to decrease ticket volume, and you can too Article

We use self service to decrease ticket volume, and you can too

Improving your self service content can help you decrease ticket volume in times of crisis and beyond. Follow these steps to identify impactful changes.

Answer Bot is here to help: Better comprehension, more languages, less effort Article

Answer Bot is here to help: Better comprehension, more languages, less effort

With better comprehension than before, Answer Bot can help you deliver accurate answers to customers while reducing the effort required by agents.

What is a mobile help desk? Article

What is a mobile help desk?

Mobile help desk software can give agents the tools they need to do their job from anywhere with an internet connection

The knowledge management system in practice Article

The knowledge management system in practice

A knowledge management system helps people find, contribute to, or benefit from a company's institutional knowledge.

6 tips for creating mobile-friendly emails Article

6 tips for creating mobile-friendly emails

Mobile optimization is an important part of any business success strategy

SMBs can do more with less during times of change Article

SMBs can do more with less during times of change

Few have felt the impacts of COVID-19 more than small businesses. But there are opportunities to build a CX response that punches above your weight.

How the Junkyard Golf Club scales customer support wisely Guide

How the Junkyard Golf Club scales customer support wisely

The UK's Junkyard Golf Club went from a cheeky pop-up to a growing business--to scale its customer support, the company enlisted the Zendesk Support Suite