Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

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Adapting to rapid change Guide

Adapting to rapid change

These days, getting customer support right is more important than ever. Smaller firms must go above…

New Zendesk app integrations are here Article

New Zendesk app integrations are here

The newest integrations from Zendesk—at your service.

Home-bound customers turn to messaging channels Article

Home-bound customers turn to messaging channels

Like the perfect storm, 2020 blew in and turned business on its head. And today, business…

Scaling your support team: 7 common questions, answered Article

Scaling your support team: 7 common questions, answered

Many small and midsize businesses (SMBs) rely on a patchwork system of multiple tools just to…

What everyone should know about integrated phone support Article

What everyone should know about integrated phone support

Unfortunately, most companies don’t have an integrated solution for phone support. It's time we shine a light onto phone support operations

How financial services companies have modernized the customer experience Guide

How financial services companies have modernized the customer experience

Once seen as an industry steeped in tradition and with little hands-on customer support, financial services…

Embracing change: Build, test, and adapt in a sandbox environment Article

Embracing change: Build, test, and adapt in a sandbox environment

The world will keep changing, and now is the time to embrace it. Change can be…

6 contact tracing best practices—and how technology can help Article

6 contact tracing best practices—and how technology can help

Improving the contact tracing experience helps students, citizens, and employees feel more connected and trusting of their school, local government, or workplace

Integrations abound Article

Integrations abound

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…

Building empathy with your customers Article

Building empathy with your customers

Employing empathy for new and existing customers has become essential to customer service as the need for thoughtful and efficient responses has increased

Work smarter: Live chat best practices Article

Work smarter: Live chat best practices

As with any communication channel, there’s a right way and a less effective way to offer…

Trustpilot goes all in on self-service and gets results Article

Trustpilot goes all in on self-service and gets results

Trustpilot makes content easily accessible, improving agent efficiency and harnessing actionable analytics that can lead to the kind of self-service that drives scalability

How the accelerating convergence of CRM and contact centers is driving better CX White Paper

How the accelerating convergence of CRM and contact centers is driving better CX

While the general use of customer relationship management software (CRM) has become the industry standard, it…

Use group messaging to deliver great customer experiences Article

Use group messaging to deliver great customer experiences

Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.

How Zendesk’s Tech for Good partners support refugees worldwide, and how you can help Article

How Zendesk’s Tech for Good partners support refugees worldwide, and how you can help

Zendesk supports several organizations that provide essential services to refugees, migrants, and asylum seekers. This World Refugee Day, learn how you can help, too.

The best knowledge base article: 5 tips and a template Article

The best knowledge base article: 5 tips and a template

The key is to find the right mix of knowledge base article templates for your customer-audience

Customer service definition and skills for 2021 and beyond Article

Customer service definition and skills for 2021 and beyond

Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships

Through the CIO lens: 5 important CX trends for 2020 Article

Through the CIO lens: 5 important CX trends for 2020

Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.

What is call center software? Article

What is call center software?

Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.

3 tips on how to improve your IT service desk Article

3 tips on how to improve your IT service desk

Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees